Live chat is a tool that little by little becomes essential for all websites that care about giving first class customer service. Here are some statistics that reveal where that claim comes from: Live chat has the highest customer satisfaction rate at 92%; chat users are 85% more likely to convert to customers ; 79% of consumers prefer chat because it offers instant answers ; after using it for a year, 43% of companies said they know their customers better ; for 41% of consumers, it is the preferred channel to contact support teams ; 33% of consumers who used it are likely to return to that website .
This data compiled and published by 99 Firms demonstrates that the current Photo Retouching usefulness of live chat is not accidental, but stems from changes in consumer tastes and behaviors. And a closer look reveals another truth: it can be used as a tool to strengthen the entire marketing funnel. TOFU, MOFU or BOFU; prospects, leads, MQL, SQL and customers; with attention prior to the sale or in the process of attention after the sale and even during the purchase itself. Live chat allows speeding up actions of each phase. So here are 5 ideas for using your website's live chat in your marketing funnel, these can get even the lowest-cost website going with the smallest budget.
Do you want to know the 222 digital marketing trends and predictions that will change the landscape of our sector in 2022 ? Click here and download the free ebook that we have prepared for you with all the information. 5 ideas for using your website's live chat throughout the marketing funnel 1. Alert about your lead magnets If generating leads is what you're looking for, you probably already know that lead magnets are a great way to get them.